- Does my contractor need an account?
- No. They scan the QR code on the furnace, fill in what they did, photograph the invoice and that's it — about a minute, no app, no login. A company that wants to file years of past work for many houses at once does create a free account, so that every imported record is attributable to them.
- What about work that was done before I started?
- Two ways in. You can enter it yourself, and a contractor who has serviced the house for years can file their own history against it — dated, with invoice numbers. Anything a contractor files is labelled with their company and whether you've confirmed it, so an old entry never looks more certain than it is.
- What stops someone filing work that never happened?
- The code is unguessable and you can replace it. Every entry names the company that filed it and says plainly that HomeLog hasn't verified the work. You get an email each time one arrives, and removing one is a single tap with an undo. A company that has never worked on your house can't post to your history without your approval at all.
- What happens to my record if I stop paying?
- Nothing is deleted, ever. A free account keeps one home's record for good — its history, the contractor records filed to it, and the transfer to whoever buys it. If HomeLog Plus lapses, homes beyond the first become read-only: you can still open, export and transfer them, you just can't add to them until you renew.
- What exactly transfers to the buyer?
- Maintenance history, the schedule, equipment and warranties, projects, contractors, shared documents and photos, and the timeline. What never transfers: your account and billing, your private notes and ratings on contractors, documents you marked private, and your closing papers.
- Does HomeLog verify that work was done properly?
- No, and it doesn't claim to. HomeLog records what happened and where each record came from — entered by the owner, backed by an invoice or permit, or submitted by the contractor. Judging the work is for inspectors and licensed trades.
- Is the Home Health Score a judgment of my house?
- No. It scores the record: how completely each system is documented and whether its maintenance is up to date. A low score means records are missing, not that something is wrong with the house. Only people you give access to can see it.
- Who can see my home's record?
- Only people you invite. Every US address has a public page — that is how you and your contractors find the house in the first place — but it shows the address and whether anyone has claimed it, and nothing else: no entries, no files, no score, no names. Your files are never on a public URL.
- Do I need an app?
- No. HomeLog runs in the browser on a phone and installs to the home screen if you want it there. Photographing a receipt at the furnace is the main thing you'll do on a phone.